DXC Technology Database Administrator in Taguig, Philippines

oDXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology. Let's Do Amazing! We make ideas happen. And we make great products. Our locations are state-of-the-art, cutting edge and all over the world. Database AdministratorEvaluate the customer’s business demands and transform these into an abstract, than into a business model. The main duty of a Functional Consultant is to transfer external know-how to the client. He must understand the processes, identify defects and adapt to the client’s business needs. Job Description: • Serves as the HP Level 2 and 3 Support • Collaborates with the Level 3 Support team • Participates in the knowledge transfer and transition phases • Provides specialized skills and knowledge of a particular domain (technical, business and/or application) that helps to ensure rapid resolution of Incidents and service calls • Provides workarounds for incidents that cannot be permanently resolved immediately • Performs the activities necessary for the immediate short-term resolution of incidents and service requests so those customers can resume work as rapidly as possible following a service interruption • Provides comprehensive and accurate information to management about the quality of Support • Makes service improvement suggestions to management • Accurately and fully completes the service request/incident records • Assesses incident priority and determines if the priority needs to be adjusted based on additional information • Coordinates incident resolution and service request completion with various workgroups • Provides information to customer regarding the status of their incidents or service requests • Communicates with the customer to gain agreement that the incident or service request has been completed and closes the record • Documents known errors, workarounds and resolution plans • Keeps the Problem Record Updated in a timely manner • Submits Change Requests to implement the corrective actions. • Validates corrective actions and works with Problem Coordinator to ensure Problem has been solved