DXC Technology MS Sharepoint Administrator in Taguig, Philippines

Messaging and Collaboration Specialist (Exchange / SharePoint)

Evaluate the customer’s business demands and transform these into an abstract, than into a business model. The main duty of a Functional Consultant is to transfer external know-how to the client. He must understand the processes, identify defects and adapt to the client’s business needs.

Job Description:

• Serves as the HP Level 2 and 3 Support

• Collaborates with the Level 3 Support team

• Participates in the knowledge transfer and transition phases

• Provides specialized skills and knowledge of a particular domain (technical, business and/or application) that helps to ensure rapid resolution of Incidents and service calls

• Provides workarounds for incidents that cannot be permanently resolved immediately

• Performs the activities necessary for the immediate short-term resolution of incidents and service requests so those customers can resume work as rapidly as possible following a service interruption

• Provides comprehensive and accurate information to management about the quality of Support

• Makes service improvement suggestions to management

• Accurately and fully completes the service request/incident records

• Assesses incident priority and determines if the priority needs to be adjusted based on additional information

• Coordinates incident resolution and service request completion with various workgroups

• Provides information to customer regarding the status of their incidents or service requests

• Communicates with the customer to gain agreement that the incident or service request has been completed and closes the record

• Documents known errors, workarounds and resolution plans

• Keeps the Problem Record Updated in a timely manner

• Submits Change Requests to implement the corrective actions.

• Validates corrective actions and works with Problem Coordinator to ensure Problem has been solved

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities