DXC Technology Network Engineering Lead in Taguig, Philippines
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology. Network Engineering LeadThe Network Engineering Lead is an important role bringing together the competencies of the team in the areas of incident, change, problem, capacity, and configuration management and specifically owning the availability of the devices under his scope. Working with the Availability Assurance Team you will have accountability for meeting our customer’s contractually defined targets for Network Leveraged Devices.General ResponsibilitiesBe the single point-of-contact within Capability for the Account Delivery Operation (ADO).Must ensure that services are delivered according to the Service description (SLO&SLA).Should act as “trusted advisor” and must have deep technical competencies in his domain (Capability focus) to collaborate and facilitate delivery, engineering and account teams on the resolution, improvement and avoidance of issues.The DL has a coordination role within the Service Capability, which includes:–Identification of technical resources to complete change related activities–Identification of technical resource to support customer escalationsCompetenciesOperations Management–IT Functional Knowledge (ITSM, Relevant Technology Administration; Managing an IT environment).–Leadership ability to build & manage a cross cultural, cross capability & cross business team for effective & efficient customer supportBusiness Management–Root Cause Analysis (Applies logic and relevant data [e.g. trends, problem characteristics] to problem analysis).–Applies appropriate knowledge and methods to resolve complex business issuesCustomer Relationship–Developing proactive customer relationships–Acts as a trusted technical advisor, invited to participate in strategic committees, helps clients define their business.Personal Success Factors–Influencing Skills: Ability to convince or impress others in order to get them to support a defined course; Seen as a business partner for clients, customers seek his or her advice and counsel).–Communication Skills: Ability to prepare and deliver clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively"