DXC Technology Security Support Engineer – DTS in Taguig, Philippines

  • oDXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology at http://www.dxc.technology/ . Responsibilities Antivirus, Personal Firewall Support, HIPS, Bit9 Administrator- Configuration of the antivirus application on the Servers to ensure that the scanning policy meets the Client's antivirus policy guidelines- Maintain and update AV Engine/Virus definition files as per availability of updates form Anti-virus software vendor and approved by customer- Ensure virus signature files are distributed to the virus signature file servers- Review virus scans, assess scope of damage resulting from any viruses identified, and arrest the spread and progressive damage from the virus.- Deploy infrastructure and support software for delivery of server security management, including anti-virus, assessment and logging tools.- Identify and eradicate all known viruses. Add new virus signature definitions to the portfolios as they are determined and validated.- Backup and restore AV Software configuration (as applicable and in conjunction with other HP support teams)- Documentation of AV production environmentAct as third level support for managing incidents, accept transfer and elevations of incidents, track progress and provide resolutionProactively and reactively look for solutions to prevent problems, conduct incident trending, root cause analysis, recommend solutions, document resolutions and validate entries in the known-error database.Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs. May lead or participate in a Change Advisory Board.Create and update documentations on team processes, best practice and case studiesIdentify, manage, and lead escalations through L3 management; work with others to help manage escalations through L5 management.Lead pilot for new accounts as a subject matter expert or account technical lead.Set technical leadership to the team working on an accountLead technical trainings and develop training curriculum for the software management technology areaLead service delivery reviews and day-to-day operation execution for one service ownership or customerLead compliance initiatives for a specific ITIL process within the teaAct as a mentor for trainees or resources with less than 5 years experience.Build strong working relationship and trust with the customers in order to ensure partnership in delivery between HP and the Customer.Be responsive to clients whilst following the principles and procedures of the quality management system Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefitParticipate or lead any service line or site initiative, thereby contributing to development of the organizationPerform Whitelisting using Bit9· Support BIT9 software agent (servers & workstations)· Support & operate BIT9 console· Propose resolution on BIT9 agent issues· Perform RCA where BIT9 software is involved· Implement Bit9 Console Access

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities