DXC Technology Technical Solutions Representative in Taguig, Philippines

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology at http://www.dxc.technology/ .

Profile/Role description

  • Customer support service center consists of the Customer Service Support and sales team offering customer service, sales and technical support to a wide variety of countries.

  • The Customer Support service operates 24 hours.

  • The aim of the call center is to deliver high quality technical support via phone, email or chat to our customers who use or would like to use our software applications.

Responsibilities

  • The Technical Solutions Representative will receive all English language customer concerns and issues and provide superior Customer Service and / or Technical Assistance to customers by e-mail, chat and phone.

  • The Technical Solutions Representative is asked to concentrate on only one or the other support channel. The must be able to work in all three support channels (e-mail, hat and phone) at any given time and at the request of their superior.

  • The Technical Solutions Representative is responsible for and has access to all resources available to provide a resolution to a customer’s problem.

This role is open to FRESH GRADUATES.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities