RELX Group Account Specialist II in Philippines

Account Specialist II

Category: Marketing

Location: Philippines

Provide project and program management for the LexisNexis Canada Customer Experience (CE) improvement initiative under the direction of the Customer Experience Project Lead. Duties include project planning, administration, strategy, analysis, and reporting.

Project Planning & Administration

  • Summarize meeting/conference call outputs including actions, next steps and primes

  • Maintain and evolve CE roadmap and project trackers (activities, deliverables, primes, deadlines, progress and quick wins)

  • Prepare monthly Steering Committee summary presentation incorporating input from pillar leads

  • Send proactive reminders and obtain updates for Action Register (from Steering Meeting) and project trackers

  • Identify CE project opportunities & issues (e.g., delays, resource gaps) and escalate to Project Lead

  • Assist in development of CE project/progress communications (i.e. update email to employees, summary slides capturing progress/status etc.)

  • Transcribe content from Customer Priority workshops and maintain in central repository

  • Partner with Culture lead to ensure updates posted to intranet, and new ideas are assigned owners

Analysis/Strategy

  • Book and facilitate meetings as required to share and obtain updates and manage progress of deliverables (within CE pillar, and in preparation for Steering Committee meeting)

  • maintain record/status as new initiatives are added (including Quick Wins)

  • Review, analyze, and summarize qualitative and quantitative information (product or marketing related) during strategy and planning meetings

  • Help define solutions based on team discussions (Year 1 approach, prioritization of activity, sharing learnings across products and segments)

  • Document project outputs (i.e. current state assessment, future state design, business case, and implementation plan) in PowerPoint presentations

Reporting

  • Obtain updates on key metrics and commentary from a variety ofsources & incorporate into Customer Priority dashboard (monthly)

  • Build and maintain aworking level dashboard

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Technical Competencies

  • Required - MS Office (Excel, Word, & PowerPoint)

  • Post-secondary degree

  • Project coordination or management experience (six sigma preferred)

  • Experience in business process improvement projects

Other Qualifications/Requirements:

  • Previous experience in coordinating multiple mid-scale projects

  • Self-motivator with ability to work independently

  • Excellent communication, listening and interpersonal skills, which shine via phone and email interactions

  • Organizational skills including attention to detail, and multitasking skills

  • Strong time management skills and ability prioritize

  • Critical thinking and problem solving abilities

  • Adaptability

  • Solid analytical skills