Citi CBNA O&T - MIS Analyst 2 in Philippines

  • Primary Location: Philippines

  • Other Location: Asia Pacific, Europe, Middle East, and Africa; Canada

  • Education: Bachelor's Degree

  • Job Function: Operations Credit Ops

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17040750



  • Provides diagnostic MIS to validate enhance and develop new strategies for various groups in Collections, Recovery and Credit Initiation

  • Generates essential MIS used by pre-write-off Collections management to monitor performance and determine appropriate collection action to manage delinquency

  • Generates essential MIS for Recovery Collections to monitor agency performance and determine appropriate action to manage Recoveries

  • Generates essential MIS for Credit Initiation to monitor performance and determine appropriate action to manage cards and loans applications

  • Generates critical MIS for key initiatives both in- country and Regional and performs analyses for management decisions

  • Provides support for the design, analyses and implementation of Collection segmentation tools such as TRIAD and Recovery Score

  • Generates Recovery vintage analyses used to derive Plan/ Outlook numbers for Recovery

  • Prepares inputs for Credit Operations decks such as PQR, CIR, CRO, Collection Dashboards used in various in- country and regional performance reviews

  • Reviews reconciliation reports of host systems ECS and ALS to ensure that all accounts are handed off to ACACS accordingly

  • Regular review and maintenance of ACACS parameters to ensure that parameters are aligned with the current Collections and Recovery strategies

  • Conducts User Acceptance Testing on system modifications, new product launch, both internal to Credit Operations and as part of a cross- functional team


  • Fulfill MIS and system requirements on major initiatives geared towards achieving profitability targets internally within credit operations or cross-functionally where collections / credit initiation inputs are required

  • Provide timely and relevant MIS. Adopt a service culture to prioritize the fulfillment of MIS and system requirements of internal customers within reasonable turnaround time

  • Provide relevant and useful studies and analyses that will result in strategy enhancements

  • Proactively support portfolio action / management initiatives

  • Provide MIS and system support to major business initiatives

  • Provide relevant and useful studies and analyses to Credit Operations Managers that will result in strategy enhancements

  • Effective use of available tools and technology to continually enhance strategy and execution. Work for MIS and system enhancement to explore ways to improve over-all data gathering, generation, and analyses

  • Ensure adequate control and maintenance of systems to achieve maximum efficiency and mitigate possible systems risks

  • Provide support to Credit Operations in terms of system and MIS requirements to implement strategies and monitor performance



  • SAS programming capability, strong computer skills

  • Strong analytical skills and logical reasoning

  • Goal oriented, hardworking, process oriented

  • Ability to work well under pressure

  • Good oral and written communication skills

  • Ability to work well with others

  • Attention to detail

  • With at least 2 years’ work experience with SAS