Citi CBPS AU Process Control Officer (PCG) in Philippines

  • Primary Location: Philippines,Central Luzon,Makati

  • Other Location: Asia Pacific

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17047979

Description

  • Entails a daily review of high-risk, sensitive transactions performed by the call center based on random sampling of items extracted from audit trail

  • Exercises service work ethics within the unit through teamwork, camaraderie, and honest communication

  • Entails a review of the correctness and completeness of various call center forms and queues

  • Information dissemination

  • Internal Risk and Control Measures through several monitoring mechanisms for business i.e. CitiPhone, Telesales, etc.

  • Internal and external audit coordination

  • Compliance training and monitoring

Qualifications

  • Attention and thoroughness to details, coupled with a strong follow through discipline

  • Effective issue and risk identification and management skills

  • Excellent planning and organizational skills

  • Effective time and stress management skills

  • Self-motivated and can work with minimal supervision

  • Ability to multi-task and manage multiple requirements and initiatives

  • Ability to liaise and interface with all levels within the organization and across all functions

  • CBPS resident for at least a year and has stayed with his/her current position for at least 6 months

  • Has a performance rating of 3 and above in the last performance appraisal

  • Has not been under PIP in the last 6 months; no any compliance, discipline or performance issues

  • Must be flexible as he/she may be assigned in any of the operation units within OQAC / CBPS

  • Willing to work on rotating shifts