Arvato Bertelsmann Clark - Customer Service Representative | Pre-sales (Business-to-Business) in Philippines

Position Summary:

Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company's customers. Assists in the development, implementation and support of operational policies and procedures that facilitate the attainment of departmental and organizational goals.

Overall Responsibilities:

  • Conduct discussions about Microsoft Products, Licensing, purchase options and etc. with Enterprise-level IT Professionals, purchasers, IT resellers and Microsoft Partners

  • Identifying sales leads

  • Responds to general product questions and provide problem resolution

  • Documents customer outcomes

  • Escalate complaints or scenarios falling outside the support boundaries through established process

  • Performs other related duties

Job Requirements:

  • High school diploma or equivalent experience

  • Minimum of 6 month experience in a customer service environment, preferably retail or contact center

  • Ability to make independent decisions

  • Excellent organizational skills and follow through discipline

  • Excellent written and oral communication skills in English or the language being supported

  • Excellent listening and comprehension skills

  • Ability to work with complex procedures and program guidelines

  • Basic familiarity with PCs, including MS Windows Operating System and the Internet

  • Basic knowledge of Microsoft Word, Access, Excel, e-mail

  • Independent worker, a self-starter, detail oriented and analytical

  • Excellent typing skills

  • Problem solving skills

  • Upselling skills

  • Able to recognize a sales opportunity and help a customer to achieve their need

  • Sales/software sales experience is preferred. Sales aptitude a must

Skills/Knowledge/Aptitudes:

  • Strong problem solving and troubleshooting skills

  • Strong technical and research skills (internet, email, database applications)

  • Demonstrates ability to work as a team member

  • Ability to manage multiple tasks

  • Interest in technology, particularly software and server compatibilities, and licensing

  • Employs strategies for continuous learning and exemplifies commitment to process improvement.

About Arvato

Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world's largest media companies, Arvato has more than 65,000 employees in over 40 countries.

Arvato has over 3,000 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there's a good chance that we were active behind the scenes as a service provider.

EOE Protected Veterans/Disability