SunGard Customer Success Engineer in Philippines
Customer Success Engineer
Job ID #:JR12771
Functional Area:Customer Service and Call Center
Position Type:Full-Time Regular
Primary Location:PH-Manila-Manila 4th Floor, Ecoplaza Building-1804
Education Desired:Bachelors Degree or equivalent
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As a Customer Success Engineer, you will support our customers, throughout their life as users of our platform, helping them maximize the benefits they get from it:
Customer onboarding.You will be responsible for the initial onboarding of new customers. On top of setting up their accounts and environments, this also involves connecting them with the rest of the world, by helping to build interfaces or custom reports.
Customer support.Once customers are live, you will support them, whether they need to perform testing, to setup a new module, or to be trained on a topic they do not master yet.
Proactive platform monitoring.You will strive to uncover (and sometimes fix) problems before anybody else notices them. You are responsible for helping FIS meet its SLAs with its customers.
Problem analysis.While workarounds and quick fixes can have their value, you will strive to avoid them, always preferring to get a complete understanding of the root cause of the issue, and pushing for a permanent solution.
- Bachelor's or Masters degree, in the field of Computer Science, or Economics.
Travel: very limited
Work location: FIS office with occasional home working
Working hours: near normal business hours, with early start (normally 7am, sometimes from 6am)
5-7 years' experience general IT proficiency (basic scripting capabilities, basic SQL/XML knowledge).Scripting such as XML, SQL statements, VBA or Powershell.
Some exposure to software development (while the language or platform does not matter, an understanding of what it represents to develop and test software does).
Some understanding of the Banking/Payments/Treasury business.
Experience working in a SaaS/Cloud company.
Experience dealing with end-users.
Experience as a software tester.
FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 55,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is availablehereandhere
For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability