Concur Implementation Consultant in Philippines

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Implementation Consultant

Job ID #: 16665

Location: Philippines

Functional Area: Implementation & Consulting

Department: Global Services

Position Type: International Full Time

Education Required: Not Indicated

Experience Required: Not Indicated

Relocation Provided:

Position Description

Job Overview:

  • Manage remote implementations of Concur’s Premier Standard Expense service and extended services for North American-based clients. Complete implementations within aggressive timeframe while consistently deliveringexceptional levels of work quality and client satisfaction. This position will be based out of Concur’s Manila office and requires working hours aligned to support North American-based clients. Responsibilities: Schedule and conduct client project calls:

  • Configuration call: review timelines and key milestones, provide consultative advice on how to set up the Expense service via the Setup Wizard, provide access to the Deployment Toolkit, facilitate processing of appropriate system setup forms and address client questions

  • Workflow call: review submission, approval and accounting processes and Processor and Payment Manager tools

  • Administrative call: review Company Card Administrator and Concur Reporting tools, provide Reporting and Support registration assistance

  • Miscellaneous project calls as required

  • Successfully manage multiple, simultaneous implementations by continually motivating clients, ensuring project timelines are met and client and/or partner issues are addressed while adhering to Concur’s Standard Operating Procedures (SOPs)

  • Proactively provide status updates to client team, including Executive Sponsors, to ensure successful and timely implementation

  • Communicate client status to Implementation Services Manager, consistently and regularly

  • Escalate issues to designated team contacts and/or cross-functional teams in a timely manner to ensure implementation issues are addressed early

  • Manage credit card feed activation/migration process

  • Transition client to Support

  • Detail all implementation activities in internal tracking tools in a timely manner

  • Accurately track project time allocation on a daily basis

  • Quickly ramp-up on new releases and product functionality to ensure successful implementation of these features for clients

  • Meet or exceed expectations for Forecasting, Days to Implement, Days to Transition, Units Deployed and Net Promoter/Implementation Satisfaction Scores Position Requirements Education, Experience & Training required:

  • Four-year degree

  • Previous experience in a role directly interacting with clients, preferably related to implementation or project management

  • Proven ability to foster internal/external relationships, overcome objections and motivate clients

  • Strong problem-solving, communication and client management skills

  • Proven ability to comfortably discuss accounting and financial concepts with varying levels of positions within the client’s organization

  • English fluency required

  • Exceptional written and verbal communication skills

  • Excellent organization, planning and project management skills

  • Familiarity with financial, HR and payroll systems a plus

  • Demonstrated ability to learn new concepts quickly

  • Accounting industry background desired

  • Strong working knowledge of software and technology – specifically around web technology, financial system integration and Excel a strong plus

  • Strong trouble-shooting skills/problem solving skills - ability to critically analyze issues and develop creative solutions

  • Ability to be self-directed and work independently

  • Strong computer skills and general technical aptitude

  • Ability to multi-task and prioritize workload

  • Ability to be self-directed and work independently Value Competencies:

  • Accountability

  • Planning and Organization

  • Communication and Influence

  • Change Management

  • Attention to Detail

  • Adaptability/ Flexibility

  • Intelligence

  • Tenacity

  • Decisiveness/Judgment

  • Business Acumen/Strategic Business Perspective

  • Displays passion for & responsibility to the customer

  • Hires, develops & rewards great people

  • Displays leadership through innovation in everything you do

  • Displays a passion for what you do and a drive to improve

  • Displays a relentless commitment to win

  • Displays personal & corporate integrity