ATOS IT Services & Solutions, Inc. Job Details in Philippines

Job DetailsTechnical Helpdesk Analyst

PH - Manila, PH - Philippines wide, Philippines

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Reference no.

242296

Country

Philippines

Region

PH - Philippines wide

City

PH - Manila

Position Type

Professional

Job Area

IT Support

Job Type

Full Time

Company

Atos

Job Description

ob Description:

Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution

 

Applies understanding and knowledge of information systems products and services to assist users

 

Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

 

Coordinates referrals to appropriate technical, professional, or service personnel

 

Receives and prioritizes issues and forwards using appropriate escalation procedures

 

Briefs customers and/or management on the status of resolution efforts

 

Recommends system or process improvements, including procedures, training, and enhanced documentation

 

Candidates must have Excellent English communication skills.

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree in any field.

At least 2 years Service Desk/Helpdesk/Technical Support experience is required.

Candidate must be willing to work in Mall of Asia Complex, Pasay City. 

Candidate must be willing to work on shifting schedule

Candidate must be willing to start ASAP. 

Job Requirements

Candidate must be fluent in English.•Candidates must possess a Vocational Diploma/Bachelor’s/College Degree in any field or at least completed 2 years in College.• At least 2 year of working experience in a call center for technical support is required for this position.• Candidate must be willing to work in Mall of Asia Complex, Pasay City.• Candidate must be willing to work in graveyard or shifting schedule• Candidate must be willing to start ASAP.

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