ATOS IT Services & Solutions, Inc. Job Details in Philippines
Job DetailsTechnical Helpdesk Analyst
PH - Manila, PH - Philippines wide, Philippines
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PH - Philippines wide
PH - Manila
Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.
A highly skilled, seasoned professional, the Technical Helpdesk Analyst applies a broad, working knowledge of information technology products and services to more complex assignments and assists less experienced staff in the application of technical concepts, practices and procedures.
Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
Applies understanding and knowledge of information systems products and services to assist users
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
Receives and prioritizes issues and forwards using appropriate escalation procedures
Briefs customers and/or management on the status of resolution efforts
Recommends system or process improvements, including procedures, training, and enhanced documentation
Candidates must have Excellent English communication skills.
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree in any field.
At least 1 year Service Desk/Helpdesk/Technical Support experience is required.
Candidate must be willing to work on shifting schedule
Candidate must be willing to start ASAP.
Candidate must be willing to work in Mall of Asia Complex, Pasay City.
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