ATOS IT Services & Solutions, Inc. Job Details in Philippines

Job DetailsTechnical Helpdesk Analyst

PH - Manila, PH - Philippines wide, Philippines

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Reference no.

247369

Country

Philippines

Region

PH - Philippines wide

City

PH - Manila

Position Type

Professional

Job Area

IT Support

Job Type

Full Time

Company

Atos

Company Information

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Business & Platform Solutions, Infrastructure & Data Management, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Job Description

  • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution

  • Applies understanding and knowledge of information systems products and services to assist users

  • Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

  • Coordinates referrals to appropriate technical, professional, or service personnel

  • Receives and prioritizes issues and forwards using appropriate escalation procedures

  • Provides functional or task leadership

  • Coordinates special projects and system upgrades

  • Briefs customers and/or management on the status of resolution efforts

  • Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel

  • Recommends system or process improvements, including procedures, training, and enhanced documentation

  • May provide occasional functional and technical guidance to less experienced staff.

  • The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone or other support channels) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues.

  • The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems.

  • All other duties as assigned

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Job Requirements

  • Candidates must have Excellent English communication skills.

  • Candidates must possess a Vocational Diploma/Bachelor’s/College Degree in any field or at least completed 2 years in College.

  • At least 2 years Service Desk/Helpdesk/Technical Support experience is required.

  • Candidate must be willing to work on shifting schedule

  • Candidate must be willing to start ASAP.

  • Candidate must be willing to work in Pasay City or Paranaque City

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