SunGard Product Specialist in Philippines

Product Specialist

  • Job ID #:JR12289

  • Functional Area:Product Mgmt/Project Mgmt/BA

  • Position Type:Full-Time Regular

  • Relocation Provided:No

  • Travel Percentage:0

  • Primary Location:PH-Manila-Manila FIS, 9th Floor, ECO Plaza Building-F659

  • Secondary Location(s):

    • Department:Department - N/A
  • Education Desired:Bachelors Degree or equivalent

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Position Responsibilities\Requirements:

JOB SUMMARY:We have an exciting role for Product Specialist in our Makati office. You will be a part of the Client Services Team. The Product Specialist will administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

GENERAL DUTIES & RESPONSIBILITIES:

  • Support Account Management team to provide technical and/or functional information on Treasury application.

  • Communicate sales opportunities to the Client Sales Account Manager.

  • Communicate new product opportunities to business analysts.

  • Communicate product enhancement opportunities to business analysts or to R&D as appropriate.

  • Work with development and operations staff to service new and existing customers.

  • Responsible for software issues and queries generated by customers use of FIS software in a live production environment.

  • Manage and partner with existing local customers by ensuring proper support and fostering relationships.

EDUCATIONAL REQUIREMENT:

  • Bachelor’s or Master’s degree in Business Administration, Finance, Banking or Information Technology or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

  • At least 1-2 years’ experience in support for Financial related products. Treasury support experience would be a plus.

  • Strong knowledge of financial instruments.

  • Experience dealing with mid-level managers within a financial organisation.

  • Excellent problem solving capability.

  • Must have the ability to prioritize issues.

  • Strong organizational, inter-personal and written communication skills.

  • Fluency in English, both verbal and written.

  • Problem-solving skills, willingness for hands-on work and knowledge striving.

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FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is availablehereandhere

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability