Citi ROHQ - ESC - Operations Accounting Analyst - Accounts Monitoring and Reconciliation in Philippines

  • Primary Location: Philippines,Central Luzon,Makati

  • Other Location: Asia Pacific

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Rotating

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17048930


Key Roles and Responsibilities

  • Responsible for monitoring, investigating and resolving exceptions in AP-related balance sheet accounts

  • Role is involved in special projects to support management and site deliverables that would benefit the center in general

Biz Operations:

  • Ensures timely, within accepted and agreed Service Level Agreement (SLA), and accurate adjustment of account exceptions as per compliance with the Global Finance Adjustment Directive

  • Coordinates with ESC Ops teams and partners to come up with an optimal solution or any process changes to prevent balance sheet account exceptions in the future

  • Performs testing for system enhancements or resolutions to ensure that updates/changes will not disrupt the production process once implemented or will not affect any ESC Ops balance sheet account

Risk and Control:

  • Ensures that agreed control processes and procedures are implemented to identify and mitigate risks in his/her area of responsibility

  • Ensures that DCFCs are properly adhered to and completed in a timely manner

  • Participates in the COB planning and implementation for the unit for an effective back-up system within the group

  • Reports any potential fraudulent activity or process control issues encountered while investigating balance sheet account exceptions


  • Assists in training of / coaching new team members

  • Participates in customer calls as needed


  • Regularly coordinates with other team members, team lead and senior, both internal and external, for production updates, service feedbacks and issues resolution


  • Minimum Education: 4 Years College

  • Preferred Education: 4 Years College

  • Minimum Experience: Less than 2 years

  • Preferred Experience: Less than 2 years

  • Education: Business Course


  • Experience working in cross-cultural global teams

  • Project-related experience desirable

  • Knowledgeable in end-to-end P2P Purchase Order to Payment processes and accounting entries

  • Must be proficient in Procure to Pay system (P2P) and knowledgeable on Citi Legacy systems (Flexcube, DBS, EBS / FMS)

  • Proficient in the use of office applications (MS Word, Excel, PowerPoint, etc.)

  • Basic accounting knowledge


  • Excellent English written & verbal communication skills

  • Knowledge in foreign languages is an advantage (e.g. Japanese, Mandarin, German, etc.)

  • Effective time management, documentation and organizational skills

  • Good problem-solving skills; is able to grasp complex issues and provide solutions

  • Strong interpersonal skills; strong stakeholder management skill

  • Able to rapidly learn technical and business techniques and knowledge


  • Committed to excellence

  • Action-oriented, logical and rational

  • Analytical and organized, with attention to detail

  • Client-focused for exemplary customer service

  • Is courteous and diplomatic when communicating with Citi stakeholders

  • Flexible and team-oriented, willing to learn and share experience with other team members

  • Has a strong sense of urgency

Working Hours:

  • Willing to work on shifts (e.g. day shift, night shift, mid shift)

  • Willing to work long hours, holidays and/or weekends