Citi ROHQ - FRO - Reconciliation Analyst, BSS in Philippines

  • Primary Location: Philippines,Central Luzon,Makati

  • Education: Bachelor's Degree

  • Job Function: Finance

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17037239

Description

  • Ensures that production is performed and executed within Service Level Agreement (SLA) to maintain customer satisfaction

  • Reviews items that cause un-reconciled balances between the Subsidiary ledger and the General Ledger; the review also includes other balance sheet issues such as aging, unsupported and unconfirmed items, and abnormal balances

  • Performs other forms of substantiating accounts based on the profile of each account

  • Prepares proof sheets for assigned accounts, reviews the details of the outstanding balance and identifies and escalates issues, if any

  • Ensures that errors and issues for assigned accounts are identified, properly escalated and reported in a timely manner and coordinates these with account owners from various units and businesses for corrective action, and advises them of preventive actions

  • Performs testing for system enhancements or resolutions to ensure that updates/changes will not disrupt the production process once implemented

  • Leads or participates in regional or in-country projects that promote innovation in the work station, cost savings, voice of the employees and other activities that will make CSS as a workplace of choice

  • Develop a strong working relationship with the internal Citi customers serviced by the unit, ensuring that high quality service standards are maintained

  • Develop customer service excellence

  • It includes metrics distribution, conduct customer service calls and initiate process improvements

  • May also be assigned to projects and Ad hoc activities

Qualifications

  • Experience working in cross-cultural global teams is an advantage

  • Proficient in the use of office applications (MS Office, MS Word, MS Excel, MS PowerPoint)

  • Proficient data structure and processes knowledge

  • Knowledgeable in various general ledger and sub ledger systems

  • Good accounting background

  • Excellent English written and verbal communication skills

  • Effective time management, documentation and organizational skills

  • Good problem-solving skills; is able to grasp complex issues and provide solutions

  • Strong interpersonal skills; has ability to develop strong partnership with stakeholders

  • Able to handle high volume of work

  • Able to rapidly learn technical and business techniques and knowledge

  • Graduate of a Business Course, preferably Accountancy

  • CPA title and 1-year audit experience are preferred

  • Preferably with at least two years work experience