Citi ROHQ - ISG - Intermediate Client Onboarding Analyst 3 in Philippines

  • Primary Location: Philippines,Central Luzon,Makati

  • Education: Bachelor's Degree

  • Job Function: Documentation and Information Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17061102


Job Purpose:

Ensure continued success of KYC Operational Excellence for assigned countries and help execute / implement the strategy for the Manila COB team.

Job Background / Context:

This is a role highly visible to senior leaders in country and the region as involvement will include:

  • Help establish structure in ISG Manila – Client Onboarding operations

  • Ensure KYC Operational Excellence initiative and targets for Philippines, Vietnam and Thailand BSU teams are accomplished

  • Site management / BU oversight – facilitating Management Committee meetings / shadowing the BUH

Development Value:

The successful candidate will have an excellent career growth and personal development opportunity, leading teams / operations within a dynamic environment. Increasing regulatory requirements in the KYC / AML space as well as potential functional growth and alignment will provide the candidate with a strong opportunity to develop career at Citi.

Key Responsibilities:

  • HK PI Remediation

  • The resource will provide oversight to the HK Professional Investors annual remediation exercise and will be accountable for meeting productivity targets and project deadlines. He/she will regularly communicate with Hong Kong stakeholders (business, compliance) as HK regulator SFC (Securities and Futures Commission) will have visibility on their progress and results

  • COB Manila Senior Resource

  • Learn the business and help establish a structure where the team can perform the following activities:

  • Citigroup Global Markets Inc / Citibank NA New York onboarding

  • Citigroup Global Markets Ltd / Citibank NA London onboarding

  • Situation Analysis (SA) *

  • Quality Remediation **

  • Control reports

  • Situation Analysis – 1st level of quality check after the COB analyst completes the onboarding process applicable to a specific request from sales

  • Quality Remediation – Investigation and resolution of quality audits performed by global Client Onboarding Quality Team

KYC Operational Excellence (KOE)

This is a role that will also be involved in the KYC Operational Excellence (KOE) program as a deputy country lead for the Philippines, Thailand and Vietnam (BU head is the country lead). He/she will lead regular daily and weekly calls with BSU teams and stakeholders looking into details of population at a granular detail, asking the right questions, removing roadblocks, providing guidance to case managers and handling escalations. He/she will also provide assistance to the country lead in preparing for governance calls with senior coverage and compliance country and regional leads.

Person Specification

Knowledge / Experience:

  • Excellent knowledge / understanding of AML / KYC requirements and client identification processes within a capital markets environment

  • Experience of working within a regulatory / control environment

  • Quality Assurance, reviewing other’s work to ensure adherence to policy and accuracy

  • Control Oversight experience

  • Experience with working with a large, global organization

  • Understanding of Citi’s internal policies and processes and the ability to quickly identify areas of weakness

  • Managing various documentation work streams / projects

Skills Required:

  • Good knowledge of Outlook and MS Office Suite, including proficiency in Excel

  • Must possess good written and verbal communication skills

  • Strong leadership and teamwork skills across different geographic locations

  • Ability to work on several initiatives concurrently and adapt to changes in priorities

  • Willingness to be involved in all aspects of a task

  • Strong organization skills with excellent attention to detail and ability to focus on high quality work while under pressure. Taking ownership of allocated work and being accountable

  • Ability to identify, trouble shoot issues and ultimately escalate appropriately where required



  • Good academic qualifications would be desirable, but less relevant than a proven track record in AML / KYC and/or operational reference data

  • Financial services related qualifications would be advantageous

  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience


  • A strong team player

  • Better than average communication skills – this will be a role with a high level of client interaction

  • Flexible attitude to role specifics, must be willing to adapt to needs of business, often at short notice

  • Proactive approach to process improvement, actively seeks opportunities for change that benefit the wider team