Concur Service Administrator in Philippines
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Job ID #: 16854
Functional Area: Implementation & Consulting
Department: Global Services
Position Type: International Full Time
Education Required: Not Indicated
Experience Required: Not Indicated
Reporting to the Service Administration Team Lead, the position is highly focused on providing consultation services based on the client's business requirements and/or challenges. This position will be responsible for engaging with designated clients and scoping their business needs, and coordinating the matter until resolution from feedback/input by other department/s. This position requires a good knowledge of Concur T&E, communications terminology and technology, and organizational procedures. Responsibilities:
Assist with all Concur T&E Standard & Professional escalations from internal and external contacts.
Provide consultative direction and coordinate matters on behalf of client.
Manage all escalated communications between the client and other departments.
Scope all new business requirements with client.
Coordinate the resolution of matters with other resources within the company.
Maintain accurate, high-quality and timely documentation for all steps and activities undertaken on all matters.
Exceeding and meeting departmental objectives
Escalate unresolved client issues as necessary to ensure timely resolution
Maintain working knowledge of Concur Travel related products including new release.
Be aware of, and comply with all corporate policies . Position Requirements Education, Experience & Training required:
Three or more years experience in troubleshooting or customer service and financial software OR
Bachelors Degree or higher in Finance related discipline (Business Admin, Commerce, Economics, Accounting) with one year/s or more experience in customer service
Experience with Concur Expense preferred
Experience with consultancy role preferred
Strong knowledge of customer care techniques and processes
Exceptional analytical and listening skills
Ability to operate well in a team environment
Keenness and flexibility to work extended hours Value Competencies:
Displays passion for & responsibility to the customer
Hires, develops & rewards great people
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve
Displays a relentless commitment to win
Displays personal & corporate integrity