Concur Service Administrator in Philippines

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Service Administrator

Job ID #: 16854

Location: Philippines

Functional Area: Implementation & Consulting

Department: Global Services

Position Type: International Full Time

Education Required: Not Indicated

Experience Required: Not Indicated

Relocation Provided:

Position Description

Job Overview:

  • Reporting to the Service Administration Team Lead, the position is highly focused on providing consultation services based on the client's business requirements and/or challenges. This position will be responsible for engaging with designated clients and scoping their business needs, and coordinating the matter until resolution from feedback/input by other department/s. This position requires a good knowledge of Concur T&E, communications terminology and technology, and organizational procedures. Responsibilities:

  • Assist with all Concur T&E Standard & Professional escalations from internal and external contacts.

  • Provide consultative direction and coordinate matters on behalf of client.

  • Manage all escalated communications between the client and other departments.

  • Scope all new business requirements with client.

  • Coordinate the resolution of matters with other resources within the company.

  • Maintain accurate, high-quality and timely documentation for all steps and activities undertaken on all matters.

  • Exceeding and meeting departmental objectives

  • Escalate unresolved client issues as necessary to ensure timely resolution

  • Maintain working knowledge of Concur Travel related products including new release.

  • Be aware of, and comply with all corporate policies . Position Requirements Education, Experience & Training required:

  • Three or more years experience in troubleshooting or customer service and financial software OR

  • Bachelors Degree or higher in Finance related discipline (Business Admin, Commerce, Economics, Accounting) with one year/s or more experience in customer service

  • Experience with Concur Expense preferred

  • Experience with consultancy role preferred

  • Strong knowledge of customer care techniques and processes

  • Exceptional analytical and listening skills

  • Ability to operate well in a team environment

  • Keenness and flexibility to work extended hours Value Competencies:

  • Displays passion for & responsibility to the customer

  • Hires, develops & rewards great people

  • Displays leadership through innovation in everything you do

  • Displays a passion for what you do and a drive to improve

  • Displays a relentless commitment to win

  • Displays personal & corporate integrity