Ocwen Financial Service Delivery Analyst, Infrastructure in Philippines
Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.
Ocwen s mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®
Consider an opportunity to join our global team and put “Caring in Action while growing your career.
The Company is seeking for a Service Delivery Analyst to join our Enterprise Technology team to be responsible for assisting Service Delivery Managers in establishing and maintaining a positive relationship with Business Unit leaders. The Service Delivery Business Unit will serve as the point of contact for Business Unit leaders to Enterprise Technology and will help define business requirements, participate in the evaluation and recommendation of technical solutions, escalate and help resolve issues.
Responsibilities will include taking the lead role in:
Engage in regular communications with assigned Ocwen Business Unit Leadership
Work closely with the Business Unit to assess needs and requirements
Represent the needs of the Business Unit back to the Enterprise Technology team
Communicate and interact with technology teams to ensure BU positive perception of IT
Help evaluate current solutions deployed within the Business Unit for redundancy, suitability for wider deployment to other groups, or replacement
Respond to requests for assistance in a timely manner and able to troubleshoot and escalate as necessary
Review of process and identify Gaps and increase efficiencies in delivery processes
Develop surveys or feedback methodologies with Business Unit delegates
Consistently assess feedback and set satisfaction goals.
Bachelor s degree in a relevant field is preferred
ITIL and/or Six Sigma certification preferred
2 to 3 years relative experience
Good understanding of the Call Center operations and IT infrastructure
Strong written and verbal communication skills required, and presentation experience preferred
Experience engaging with C-level and other senior leadership
Project planning, Business analytics and Report generation skills preferred
Service Now knowledge is an advantage
Ocwen Financial Corporation, our affiliates and subsidiaries (“Ocwen ) is an Equal Opportunity Employer. Ocwen and its affiliated companies recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, age, national origin, citizenship and veteran or disability status, or any factors prohibited by law .
Primary Location :
Pasay City-Metro Manila-Philippines
Work Location :
Pasay City Two E-Com Center 7F
7th Floor, Two E-Com Center, Tower B, Bay Shore Avenue, Mall of Asia
Pasay City - 1300
Philippines Business Unit
Job Posting :
Jul 27, 2017, 05:04:17 AM