SunGard Technical Support Representative I in Philippines
Technical Support Representative I
Job ID #:JR21542
Functional Area:Please Select
Position Type:Full-Time Regular
Primary Location:PH-Pasig City-Pasig City Sapphire and Garnet Roads, Ortigas Center, 15-16 Floor-4007
Education Desired:Bachelors Degree or equivalent
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Ensure the proper day-to-day operation of technology applications and equipment. Perform installations, repairs, upgrades, backups, and other maintenance tasks. May have expertise in commonly used business applications. May also handle phone and email assistance as well.
GENERAL DUTIES AND RESPONSIBILITIES:
Responsible for assisting users with their questions about any of our supported software and computing platforms, in a professional and courteous manner through Voice, Email and/or Chat.
Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
Maintains passwords, data integrity and file system security for the desktop environment.
Communicates highly technical information to both technical and non-technical personnel.
Recommends hardware and software solutions, including new acquisitions and upgrades.
May participate in development of information technology and infrastructure projects.
Knowledge of infrastructure applications such as IIS, Windows Server, SQL server etc.
Some of the key request types that individuals will be expected to handle include User Provisioning, Applications Support, CITRIX, McAfee, Mobile Support, Oracle e-Business, Database, Telecom Support, VPN provisioning, Printing etc.
FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 55,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is availablehereandhere
For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability