Citi CFSI - GCG - Service Relationship Manager (Cebu) in Cebu City, Philippines
Primary Location: Philippines,Visayas,Cebu
Education: Bachelor's Degree
Job Function: Sales
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 17060940
Service the CFSI customers account maintenance and service transactions on our consumer products and services.
Support Relationship Managers in process, compliance and system consultation.
Review transactions to monitor and report risk and non-compliance matters.
Perform regular assessment on document deficiencies and ensure proper documentation of all transactions to be ready for audit at all times.
Develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer needs.
Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution
At least 1 year experience in frontline service
Must have exposure to investment and insurance products would be an advantage
Proficient in Microsoft applications
Good communication and interpersonal skills
Strong team player with good relationship management skills and problem-solving skills
Meticulous and organized