NCR Customer Care Representative in Cebu City, Philippines

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries. Position works in a high volume, limited duration call center environment serving as the secondary interface to external customers and/or their agents and field support personnel; Primary responsibility is to provide problem resolution and call routing for NCR products and services using known solutions, and defined routing procedures

Allocates engineer appointment times for jobs requiring multiple resources on-site; Handles planning and installation schedule assignments across large geographic territory

Returning customer calls, solving problems using known solutions, and call routing; Confirm/refine problem information and criticality; Route to dispatch queue in field, if necessary; Participates in product set or customer base training

Utilize support systems, tools, and experience to facilitate a customer solution; Utilize field experience to resolve ATM problems and avoid Field engineer dispatch

Remotely deliver a solution to solve a customer problem; Verify resolution of problem with the customer; Ensure problem doesn't repeat for a call to be logged again; Ensure transaction service activities within Service Level Agreements

Utilize the Knowledge Management Database and provide relevant feedback when knowledge articles are inaccurate or obsolete, or no knowledge exists

Contribute as a team member; Participate in team meetings and activities; Participate in objective setting, performance management, reward and recognition programs

Participate in special projects to continuously improve processes, tools, systems and organization

Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business

Work environment involves rotation in work hours, weekend or holiday hours, and/or may require extended hours, as needed, to accommodate customer needs

Position involves prolonged periods of PC and telephone usage EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries. Position works in a high volume, limited duration call center environment serving as the secondary interface to external customers and/or their agents and field support personnel; Primary responsibility is to provide problem resolution and call routing for NCR products and services using known solutions, and defined routing procedures

Allocates engineer appointment times for jobs requiring multiple resources on-site; Handles planning and installation schedule assignments across large geographic territory

Returning customer calls, solving problems using known solutions, and call routing; Confirm/refine problem information and criticality; Route to dispatch queue in field, if necessary; Participates in product set or customer base training

Utilize support systems, tools, and experience to facilitate a customer solution; Utilize field experience to resolve ATM problems and avoid Field engineer dispatch

Remotely deliver a solution to solve a customer problem; Verify resolution of problem with the customer; Ensure problem doesn't repeat for a call to be logged again; Ensure transaction service activities within Service Level Agreements

Utilize the Knowledge Management Database and provide relevant feedback when knowledge articles are inaccurate or obsolete, or no knowledge exists

Contribute as a team member; Participate in team meetings and activities; Participate in objective setting, performance management, reward and recognition programs

Participate in special projects to continuously improve processes, tools, systems and organization

Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business

Work environment involves rotation in work hours, weekend or holiday hours, and/or may require extended hours, as needed, to accommodate customer needs

Position involves prolonged periods of PC and telephone usage EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Job Customer Care Center

Title: Customer Care Representative

Location: Philippines-Cebu City

Requisition ID: 0066520_P0224984