Teradyne Customer Service Rep -PartsOrder in Cebu, Philippines

13776BR

Requisition ID:

13776BR

Duties & Responsibilities:

​Duties / Responsibilities / Essential Function:

Responsible for accurate and timely entry and processing of aftersales orders.

Provides customer support including order status, changes, and initial commit dates

Resolves customer issues as a liaison between multiple departments including sales, planning, and logistics.

Evaluate issues and order discrepancies as communicated by the customer and works on resolving them.

Provide the highest level of customer service to both external and internal customers.

Employment Category:

Regular Full Time

Shift:

1st

Position Subject to ITAR controls:

No

Basic Qualifications, Experience, Skills & Education Required:

  • Basic Qualifications/Experience/Skills/Education Required:·Bachelor’s degree (Fresh graduates are welcome to apply) ·Good phone, verbal and written communication skills in English language ·Must be keen to details ·Knowledgeable with MS Office Applications (Power Point, Excel, Word) ·Willing to work on shifting schedules, including night shift·Demonstrate excellent workload management skills

Job Title:

Customer Service Rep

Relocation Available (Some relocation assistance has been approved for this role):

No

Job Categories:

Customer Service, Operations

Location:

PHL - Cebu

EEO Statement::

The above listed position may involve access to export controlled technology and may be subject to export licensing requirements prior to employment.

ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370- 3041 or contact them at HR.Service.Center@teradyne.com for additional assistance.

Teradyne is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law.