Institutional Shareholder Services, Inc. Implementations Analyst in Makati City, Philippines

  • Own, Coordinate and oversee implementation and entitlements of ISS products/services for new clients

  • Serve as a subject matter expert with regards to ISS implementation and entitlement processes and procedures

  • Own and manage client inquiry and issue resolution process

  • Plan and modify governance and data solutions to meet customer needs

  • Work closely with sales, account management and other internal teams to develop product specifications, define project scope and prioritize workflow

  • Create and refine implementation training materials

  • Manage cancellation process for terminating contracts

  • Process access requests to ISS online platforms for internal staff

  • Bachelor's degree in Business or related field

  • 2 years’ experience in a client service or operations position, ideally in financial services industry

  • Demonstrated Project Management skills – defining of scope, resources and time lines, and managing to multiple deliverables

  • Excellent oral and written communication skills

  • Excellent organizational and administrative skills

  • Strong computer skills with office applications

  • Team player and an excellent relationship builder between both internal and external parties

  • Demonstrated analytical skills with strong attention to detail

  • Innovative, motivated, client-oriented and commercially-aware thinker

  • Absolute personal and business integrity

  • Willingness to learn, flexible, adaptable and self-starter

ID: 2018-1652

External Company Name: Institutional Shareholder Services Inc

External Company URL: www.issgovernance.com

Street: 15/F Solaris 1 Building