J&J Family of Companies Analyst, Learning Operations in Manila, Philippines

  • Build, maintain, and execute UAT scripts for Talent Acquisition enhancements and break/fix items

  • Triage and solution incoming issues in partnership with IT and L2 support

  • Resolve EU data privacy (GDPR) requests

  • Investigate, analyze & resolve data and business process flow errors.

  • Research system issues and initiate global System Issue Management process as needed.

  • Reconcile LMS-related interfaces

  • In support of system releases, help coordinate regression testing with Local/Regional HR Services and perform global testing, as assigned.

  • Support the global Data Integrity Auditing process. Assist with root-cause analysis, detect patterns and develop risk mitigation action plans.

  • Support system security access requests

  • Develop understanding of Service Center operations and the J&J organization.

  • Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution for knowledge database future reference.

  • Communicate and interact effectively with customers and team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.

  • Interact and interface with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role.

Qualifications

  • Strong analytical and problem solving skills required.

  • Experience in building UAT test scripts and executing testing activities is highly preferred

  • Experience with Cornerstone on Demand or other Learning Management System is highly preferred.

  • Experience with executing projects in a validated HR system is preferred.

  • Attention to detail & accuracy a must.

  • Proficient verbal and written communication skills in English in order to communicate with customers and peers.

  • A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlines.

  • Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.

  • Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach.

  • Proficient interpersonal skills and the ability to successfully work with internal stakeholders and colleagues to contribute ideas, identify opportunities, and contribute to positive outcomes.

  • Knowledge of standard business practices and professionalism in a customer service environment are essential.

Primary Location

Philippines-National Capital-Manila

Organization

Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ

Job Function

HR Operations

Requisition ID

1805644210W