J&J Family of Companies Analyst, Learning Operations in Manila, Philippines
Build, maintain, and execute UAT scripts for Talent Acquisition enhancements and break/fix items
Triage and solution incoming issues in partnership with IT and L2 support
Resolve EU data privacy (GDPR) requests
Investigate, analyze & resolve data and business process flow errors.
Research system issues and initiate global System Issue Management process as needed.
Reconcile LMS-related interfaces
In support of system releases, help coordinate regression testing with Local/Regional HR Services and perform global testing, as assigned.
Support the global Data Integrity Auditing process. Assist with root-cause analysis, detect patterns and develop risk mitigation action plans.
Support system security access requests
Develop understanding of Service Center operations and the J&J organization.
Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution for knowledge database future reference.
Communicate and interact effectively with customers and team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.
Interact and interface with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role.
Strong analytical and problem solving skills required.
Experience in building UAT test scripts and executing testing activities is highly preferred
Experience with Cornerstone on Demand or other Learning Management System is highly preferred.
Experience with executing projects in a validated HR system is preferred.
Attention to detail & accuracy a must.
Proficient verbal and written communication skills in English in order to communicate with customers and peers.
A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlines.
Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.
Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach.
Proficient interpersonal skills and the ability to successfully work with internal stakeholders and colleagues to contribute ideas, identify opportunities, and contribute to positive outcomes.
Knowledge of standard business practices and professionalism in a customer service environment are essential.
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ