Citi CBNA - GCG - Business Control Officer in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Other Location: Asia Pacific

  • Education: Bachelor's Degree

  • Job Function: Compliance and Control

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18002910


Job Purpose:

Managing AML risk has been identified as a critical franchise goal for Citigroup. The Consumer Business Support Unit (CBSU) manages the Anti Money Laundering (AML) related process (e.g. Customer Due Diligence, Name Screening/Searches, Overlay and Transaction Monitoring reviews) for Global Consumer Bank (GCB) Philippines.

The role is an individual contributor.

Key Responsibilities:

  • Review transaction monitoring alerts of Credit Card, Ready Credit/Personal Loans and Retail Bank clients

  • Conduct Annual Customer Due Diligence for GCB clients that are deemed AML high risk status

  • Perform High Risk Account Classification / Overlay reviews.

  • Review Business-In-Person classified clients

  • Conduct name screening and name searches reviews

  • Coordinates with branch personnel on items which require submission of client documents

  • Perform customer engagement (when required) for information gathering and pending requirements for the account. The engagement may be performed over recorded line or via email

  • Identify and escalate derogatory or inconsistent information or suspicious transaction behaviors found during the review of various AML related processes

  • Support the team any additional tasks that may be assigned by the Supervisor or Unit/Group Head



  • College graduate, preferably from a business related course with 2 to 3 years’ work experience

  • Strong analytical skills with an eye for details

  • Banking experience/AML background (are a plus but not necessarily a must have)

  • With investigation experience in Customer Service, Fraud, Dispute Resolution Unit

  • Experience in process improvement/project management is a plus

  • Excellent oral and written English communication skills

  • Proficiency in MS Word, Excel, and PowerPoint

  • Excellent work ethic (e.g. works well under pressure, quickly adapts to fast changing environment, has a sense of accountability and ownership)

  • Able to manage multiple priorities and deadlines

  • Great team player with good relationship management skills, problem-solving and negotiation skills