Citi CBNA - GCG - Relationship Manager for Merchant Sales in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Education: Bachelor's Degree

  • Job Function: Commercial and Business Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 50 % of the Time

  • Job ID: 18010785


Business Development Officer

Job Description

  • Relationship Manager (RM) will be responsible to manage a portfolio of accounts. RM will closely monitor and communicate the volumes of merchants under his/her portfolio to be able to anticipate and address any downtrend by offering mutually beneficial solution to the merchants.

  • RM will deepen the relationship with existing merchants by conducting regular and structured visits mostly to Head Offices to negotiate for institutional deals driving both Sales Volume and Revenue up.

  • RM will work with a PM to mount Paylite programs to support Issuing in driving incremental revenues for the business such as new channels for Paylite (i.e. Paylite online, blue ocean sources of growth)

  • Create, develop and manage initiatives to deliver the following KPI’s:

  • While sales volume is the primary objective, RMs are to actively cross-sell other applicable Citi products, mktg programs and facilities which will be their primary tools in deepening the relationship and ultimately increasing the sales volume.

  • Continuously accredit new merchants which can bring in significant volume as dictated by the business.

  • Robust support to grow proprietary programs like Paylite and PWP.

  • Enhance end to end customer experience and engagement by ensuring solid Issuing support to proprietary programs.

  • Achieve 100% smooth and successful transition during TSA period.

  • Achieve 100% compliance to all regulatory requirements both local and regional

  • Work closely with Paylite team together with cross functional teams:

  • Closely track, analyze and report on the performance of Merchant Acquiring team and support units to ensure results are on track, to identify the problems/issues and recommend solutions to resolve them

  • Manage the projects from start to end, ensuring successful implementation.

  • Work with support teams to ensure quality output with effective and timely execution of all projects/programs and fulfillment of all regional and compliance-related tasks.


  • Strong leadership capabilities

  • Strategic thinking, analytical, relationship building and multitasking skills

  • Strong business skills and background with desire to drive sales while ensuring smooth and successful transition

  • Possesses excellent communication and networking skills

  • Partnership traits for close collaboration with internal and external stakeholders, including engagement with region

  • Financial analysis in merchant sales and MIS

  • Attention to detail esp on Paylite projects, compliance related tasks, TSA implementation and agreement/document reviews