Citi CBNA - GCG - Relationship Manager for Merchant Sales in Manila, Philippines
Primary Location: Philippines,National Capital,Manila
Education: Bachelor's Degree
Job Function: Commercial and Business Sales
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 50 % of the Time
Job ID: 18010785
Business Development Officer
Relationship Manager (RM) will be responsible to manage a portfolio of accounts. RM will closely monitor and communicate the volumes of merchants under his/her portfolio to be able to anticipate and address any downtrend by offering mutually beneficial solution to the merchants.
RM will deepen the relationship with existing merchants by conducting regular and structured visits mostly to Head Offices to negotiate for institutional deals driving both Sales Volume and Revenue up.
RM will work with a PM to mount Paylite programs to support Issuing in driving incremental revenues for the business such as new channels for Paylite (i.e. Paylite online, blue ocean sources of growth)
Create, develop and manage initiatives to deliver the following KPI’s:
While sales volume is the primary objective, RMs are to actively cross-sell other applicable Citi products, mktg programs and facilities which will be their primary tools in deepening the relationship and ultimately increasing the sales volume.
Continuously accredit new merchants which can bring in significant volume as dictated by the business.
Robust support to grow proprietary programs like Paylite and PWP.
Enhance end to end customer experience and engagement by ensuring solid Issuing support to proprietary programs.
Achieve 100% smooth and successful transition during TSA period.
Achieve 100% compliance to all regulatory requirements both local and regional
Work closely with Paylite team together with cross functional teams:
Closely track, analyze and report on the performance of Merchant Acquiring team and support units to ensure results are on track, to identify the problems/issues and recommend solutions to resolve them
Manage the projects from start to end, ensuring successful implementation.
Work with support teams to ensure quality output with effective and timely execution of all projects/programs and fulfillment of all regional and compliance-related tasks.
Strong leadership capabilities
Strategic thinking, analytical, relationship building and multitasking skills
Strong business skills and background with desire to drive sales while ensuring smooth and successful transition
Possesses excellent communication and networking skills
Partnership traits for close collaboration with internal and external stakeholders, including engagement with region
Financial analysis in merchant sales and MIS
Attention to detail esp on Paylite projects, compliance related tasks, TSA implementation and agreement/document reviews