Citi CBPS - SG Telesales Customer Solutions Officer in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Rotating

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18008414


  • Handle all calls/contacts according to company training and standards

  • Identify customer needs and respond accordingly


  • Strong communication skills (verbal and written) at all levels of the organization

  • Resilient - able to handle difficult customers if required and remains positive and focused

  • Preferably with experience in Credit Cards & Bank Customer Service Operations

  • Speaks/interacts in a pleasant tone, pitch and pace

  • High level of English proficiency, both verbal and written (can write in a clear and concise manner)

  • High level of listening & comprehension skills and utilizes appropriate questioning techniques