Citi CBPS US KYC - Service Analyst in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Education: Associate's Degree/College Diploma

  • Job Function: Customer Service

  • Schedule: Full-time

  • Shift: Rotating

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18023376



  • Provide ‘world-class’ service excellence to Citi clients by offering consistent telephone banking experience

  • Attend to both inbound and outbound telephone calls in accordance with the standard operating procedures

  • Processing of Online banking transactions which include financial entries and data maintenance

  • Identify sales opportunities to further enhance Citi's client relationships



  • Strong communication skills (verbal and written) at all levels of the organization

  • Resilient - able to handle difficult customers if required and remains positive and focused

  • Preferably with experience in credit cards and bank customer service operations

  • Speaks/interacts in a pleasant tone, pitch and pace

  • High level of English proficiency, both verbal and written (can write in a clear and concise manner)

  • High level of listening and comprehension skills and utilizes appropriate questioning techniques