Atlassian Customer Advocate in Manila, Philippines

If you love putting yourself in your customer’s shoes (no matter how big or small!), love solving issues, and thrive on variety, the Customer Advocate team is the place for you.

One part brand champion and one part problem-solving guru, as a Customer Advocate you will focus on resolving licensing, pricing and account management issues for new and existing customers (and crafting a delightful experience for them while you’re doing it). Customer Advocates also drive Internal processes and automation improvements, along with collaborating with both finance and development teams to deliver customer feedback for better products. At Atlassian, we eat our own dog food: We use our own JIRA Service Desk, so you’ll live and breathe our flagship product every single day.

More about you

On your first day, we'll expect you to have:

  • A strong background in B2B or B2C customer service, including high volume email help desk, chat and phone support

  • Lots of energy, empathy for the customer experience, and a positive attitude

  • The confidence to voice your opinion to make things better and take action

  • Interest in working collaboratively with a geographically dispersed team

  • The ability to adjust on the fly as things change

It's great, but not required, if you have:

  • A demonstrated talent at inspiring change from customer feedback

  • A proven ability to deliver projects, from concept to execution

  • Experience using Atlassian products

  • Previous experience in the tech industry – have you worked at a software company before? Are there applications that helped you organize your life outside of work?

More about our team

You’ll be working with different customers every day, not to mention collaborating with teams, both across the office and the globe. Our team loves swapping stories and dropping knowledge about awesome customer conversations, all of which contribute to ways we can create a better customer experience. We promise you’ll never be bored.

To learn more about working with the Support Team at Atlassian, check out our Support Team page!

More about our benefits

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favourite cause, plenty of food and beverages, ergonomic workstations, unique ShipIt days, a company paid trip after five years and more.

More about Atlassian

Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like Jira, Confluence, Bitbucket, Trello, and now Stride. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.