SAP SAP Concur_Telco Engineer Job in Manila, Philippines
Requisition ID: 169563
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
The Telecommunication Engineer II will support the Telecom infrastructure within and between corporate sites. Support includes, but is not limited to design documentation, cross functional planning, maintenance and testing of systems and deployment of gear for both VoIP and TDM technology. The successful candidate will be responsible for ensuring the delivery of high-quality if voice communications and global telecommunications equipment and networks at Concur. The role ensures uninterrupted access to all voice telecommunication and features including voicemail, ACD and PBX systems. Responsible for enforcement of policies and procedures, engineering, analytical tasks, and activities associated with areas within the telecommunications function (e.g., network design, engineering, implementation, troubleshooting and diagnosis, maintenance and operation, and user support).
Team with other Business units and technical staff supporting the enterprise to evolve and maintain Concur's worldwide voice network.
Troubleshoot complex multi-area issues to identify root cause and corrective action
Lead the planning of incremental improvements, implementation, and maintenance of the enterprise voice network. Primarily focusing on support of converged technologies and applications with an emphasis on Cisco CUCM and Avaya systems.
Integrate IM/Chat with Voice System for status and UC Collaboration needs
Setup, Configuration and support of SIP trunks and clients
Support Avaya Voice Messaging Systems and transmission hardware as well as intra campus transmission circuits and termination hardware. Provide Project Management for site upgrades, local and remote system installations and new Program start-ups.
Experience interfacing with LEC/IXC account reps and technical liaisons.
Develop strategic telephony and collaboration plans that optimize business collaboration across the Concur enterprise and with suppliers and customers. Design and oversee implementation of enterprise data networks (WAN, MAN, LAN, WLAN, Internet).
Resolve critical network problems. Monitor and analyze applications data and voice network traffic to characterize performance and predict impacts due to network changes.
Provide communications technology consulting expertise to Concur.
Provide Business Application Support to end users.
Mentor junior/associate network engineers.
Be aware of, and comply with, all corporate policies.
Position Requirements: Education, Experience & Training required:
BS engineering or equivalent. 2 years experience in the Telecommunications and/or Data network field with experience working with PBX*s, Voice Messaging Systems and Transmission Systems, voice gateways, data/voice routers, and switches.
Experience implementing/supporting VoIP technologies is required.
This position requires the ability to obtain a US government security clearance.
CCNP or equivalent desired.
Ability to pass a background check.
Job Specific Specialized Knowledge & Skills:
Ability to work in a team environment. Self directed and self motivated.
Must be proficient in system engineering practices.
Must be proficient in complex troubleshooting processes.
Ability to work in a team environment.
Data Network experience is highly desired.
Must have outstanding written and verbal presentation skills. Must be customer focused.
Extensive knowledge with Cisco CUCM and/or Avaya PBX, ACD and Voice Messaging Systems.
Knowledge of emergency 911 and E911 system interfaces. Proficient communication skills in dealing with customers, employees, management and vendors. Must be proficient in leading people, executing programs and projects, and getting solid results while building the knowledge and expertise of the telecommunications team.
Understanding and working knowledge of Networking and Unix / Linux Systems to be able to support various Unified Communications Components
Understanding and working knowledge of Unified Communications Platforms, their Integration needs, Soft and Hard VoIP device management, SIP protocol based device management.
In-Depth VoIP/Voice experience with Avaya or Cisco UCUM is a must.
Media Gateway integration and configuration experience (Audiocodes, Dialogic, NET)
Must be proficient in managing a worldwide telecommunications network which consist of PBXs, Voice Messaging Systems, DDM1000/2000 and D4 muxs, DACS, ISDN PRI/BRI circuits, fiber and copper MDF/IDF wiring architectures and all associated test equipment required to maintain voice networks.
Critical Performance Competencies:
Analytical skills – identifies and defines problems; determines probable causes; suggests solutions
Troubleshooting - able to follow logical process flow with testing at key points to identify root cause.
Attention to detail – follows detailed procedures and ensures accuracy in documentation and data
Intelligence – acquires understanding and absorbs new information quickly
Planning and organizing – organizes and prioritizes work with attention to impact and timelines
Teamwork – solicits ideas and opinions of other team members
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.
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