Oracle Technical Analyst 1-Support (ERP) Q4 in Philippines, Philippines
Technical Analyst 1-Support (ERP) Q4
Why ORACLE NetSuite?
We offer amazing benefits and competitive salary package! Aside from our
cool workplace, you’ll be surrounded by smart, innovative, caring people —
invested in our customers and the community. If you’re looking to share your
unique perspective and ideas at a collaborative table and help equip all kinds
of businesses achieve their vision.
This is for a Permanent roleand requires you to work at our office in Glorietta 2 or RCBC Plaza atMakati and on night shift/graveyard hours.
You will continue topractice, trained of your expertise in Accounting and acquire new skillsin performing it in an IT Industry.
You are thepoint-of-contact of our Clients by providing phone and online resolutionsof Accounting issues of our Enterprise Resource Planning (ERP) and CustomerRelationship Management (CRM) software.
Possesses at least aBachelor's/College Degree, Finance/Accountancy/Banking or equivalent.
Knowledge in any AccountingSoftware i.e. SAP, Quickbooks is an advantage.
Fresh or recent graduatesand Industry shifters from Banks, Financial and Insurance Institutions arewelcome to apply.
Willing and able to work ona night shift schedule.
Knowledge in GAAP andERP/Accounting softwares (i.e. JD Edwards, SAP, Quickbooks) is anadvantage.
CPA holders are preferred
Confident and caneffectively communicate both in oral and written English.
Demonstrate excellentcustomer orientation skills, problem solving and critical thinking skills
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. As this is an entry-level technical position at Oracle, a technical degree is preferred i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA. OR functional degree technical higher degree or in lieu of degree may substitute 4 years professional experience and professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
Job Type: Regular Employee Hire