Western Union Associate, AML Compliance in Quezon City, Philippines

Job Title: Associate, AML Compliance

Requisition #: 1801489

The Job

Working as the Associate, AML Compliance - CCB at Western Union, you will be conducting investigations, servicing inquiries received over the phone, e-mail or working directly with money transfers utilizing back-office applications, verifying customer identification documents and making decisions.

In addition, you will:

  • Beresponsible for providing support on anti-money laundering (AML)compliance program

  • You will bemanaging Government Sanctions and/or other internal programs while workingwith stopped payments

  • You willmake accurate decisions assessing knowledge in AML Compliance field andcommunicate these decisions to Western Union agents, customers and/orservice associates.

  • You havecustomer service experience in any of the following industries: retail,hospitality, administration, banking with preference for call centreexperience.

  • Minimum 1year experience working within the call center operations environment andindustry.

  • Demonstratedexperience in working in a multicultural team.

  • PC literateand well versed in using MS Office applications.

  • You willhave a typing speed of 30 words per minute

About you

You have University degree and experience in a similar role in a multinational organization. You speak & write fluent in English. You proved to be a strong communicator and have strong business acumen. It is important you know well standard business technology (MS Office programs; audio and videoconferencing facilities). In this role you will need to be able to multi-task efficiently and produce quality work in a fast-paced environment. You will also work with a team and independently in various shifts in accordance to business needs.

What we offer

An interesting multicultural working environment with the ability to collaborate and link across borders with sector and technical experts in all parts of our business supported by cutting edge technology and systems

The Pay

An attractive base salary is on offer depending on skills and experience, along with a comprehensive benefits package.

To Apply

Growth and innovation are the story of our past, and they will define our future so if you are looking to be part of an exciting and innovative organization where your hard work can make a difference then please apply for the role – we would love to hear from you!