IBM Technical Support Specialist in SANTA ROSA CITY, Philippines

Job Description

Provide and process information in response to inquiries, concerns, and requests

  • Diagnose and resolve technical, hardware and software, issues

  • Research required information using available resources

  • Offer alternative solutions where appropriate with the objective of retaining customer and client business

  • Redirect problems to appropriate resource

Required Technical and Professional Expertise

  • Troubleshooting backgroung

  • Fluent in English

Preferred Tech and Prof Experience

  • Troubleshooting background

  • Fluent in English

  • From a BPO Company

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.