Sun Life Financial Business Systems Analyst 2 in Taguig City, Philippines

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Job Description:

Job purpose

Understands the needs of the business users, analyzes the business requirements to determine the solution options, defines the functional requirements that will be signed off by both business and technical stakeholders, and ensures that the requirements are properly supported by the design, code, testing and final product.

Major accountabilities

Conducts data gathering and analysis with the business users, to understand the business problems/needs and determine appropriate solutions, whether through system enhancements or changes to manual processes. 25%

Analyzes, develops, conducts reviews with business and IT stakeholders, and manages sign-off of the business and functional requirements, to properly document the business problems/needs and solutions, and serve as input to design and test planning. 35%

Provides design and development support to the designers and developers, by clarifying requirements and resolving issues, to ensure that design and code align with the signed off requirements. Determines valid revisions to the requirements and makes the necessary updates to the documentation. 10%

Provides testing support to system and user testers, by analyzing defects and handing off defect assessment to developers for resolution. For some instances, performs actual system testing and user test coordination, by developing and conducting reviews of test plan, scenarios and cases, based on signed off requirements. Determines valid revisions to the requirements and makes the necessary updates to the documentation. 15%

Provides implementation support to the developers by facilitating the validation with the business users upon movement to production. 5%

Provides warranty support to the developers and business users to ensure that post implementation incidents are logged, investigated and resolved. 10%


Technical Skills

  • Requirements Elicitation (Competent)

  • Requirements Analysis (Competent)

  • Requirements Documentation (Competent)

  • Solution, Approach and Action Recommendation (Competent)

  • Issues Identification and Resolution (Competent)

  • Test Planning (Competent)

  • Testing (Competent)

  • Scoping (Developing)

  • Estimating (Developing)

Soft Skills

  • Verbal and Written Communication (Competent)

  • Facilitation (Competent)

  • Conflict Management and Negotiation Skills (Competent)

  • Thoroughness (Competent)

  • Tolerance for Stress (Competent)

  • Time Management (Developing)

  • Influencing People (Developing)

  • Initiative (Developing)

  • Decisiveness (Developing)


  • Software Development Life Cycle Methodology (Competent); Agile Development is a plus

  • MS Office (Word, Excel, Visio, Powerpoint) (Competent); Macro Programming is a plus

  • Basic SQL

  • Programming

  • Life Insurance Knowledge is plus

Education and experience


  • Bachelor’s degree preferably in Computer Science, Information Systems, Computer Engineering, Mathematics, or other related field. Or equivalent work or relevant industry experience.


  • At least 2-4 years Business Systems Analysis experience in IT

  • At least 1 year programming experience is preferred

Communication scope

  • Business Users

  • Business Managers

  • Designers

  • Developers

  • System Testers

  • System Test Managers

  • User Testers

  • Project Managers

Job Category:

Business Analysis - Systems

Posting End Date: