Willis Towers Watson Analyst, Health & Benefits (Brokerage Support) in Taguig, Philippines

Analyst, Health & Benefits (Brokerage Support)

Date Posted: March 5, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


Performs standardised, high-volume operational activities to support both client & market-facing specialists across the end to end placement lifecycle for new business and renewals. Responsible for programme and client-related documentation production, data analysis, and information handling. Provides internal coordination of activity required for executing placements and managing client interactions and queries.

The Role

As an Analyst within the Health & Benefits – Broking, you will contribute as part of a team involved in a number of activities to support our international benefits offerings including:

Coordinate the placement of benefits for our clients in key international markets

The ideal candidate will be detail-oriented and have excellent data manipulation skills. Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and some people management skills.

You will have the opportunity to:

  • Enhance your technical knowledge of benefits plans around the world

  • Enhance data, process and project management skills

Key Activities

  • Data management and reporting activities

  • Actively participate in the data collection planning and preparation process

  • Collect, plan and design financial data and input into inventory tool

  • Perform data validation and processing work using agreed upon tools, standards and techniques

  • Produce validation queries following standards and workflow

  • Develop and review data discrepancy reports

  • Develop data field calculations

  • Assist users with system and provide ongoing technical support

  • Support the production of benefits reporting publications

  • Process, project and transaction management

  • Support contract renewal activities

  • Collect, validate and clean benefits enrolment and eligibility data

  • Assist with enrolment processes and ensure beneficiary data is updated

  • Check monthly vendor invoices and perform premium estimates and reconciliation

  • Support benefit audit processes

  • Support interactions between clients, WTW and insurance vendors

Performance Objectives:

These relate to the Willis Towers Watson scorecard and objectives for the role


  • Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients

  • Perform data validation and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes

  • Significant attention to detail and excellent data manipulation skills

  • Provide input on product and process improvements

  • Support continuous improvement initiatives

  • Compliance to process, regulatory and legal requirements


  • Build relationships internally and collaborate effectively on teams both in the office and virtually across regions

  • Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices


  • Work with Team Leader to ensure that each project is completed on time and meets quality standards

  • Respond to all requests and communications effectively and efficiently

  • Increase efficiency within teams by identifying ways to improve processes

  • Work with H&B consultants and servicers to provide high quality service

  • Coordinate with insurers to provide timely and accurate status updates of enrolment, claims, etc

  • Support interactions between clients, WTW and insurance vendors


  • Meet productivity goals

  • Monitor project progress, developing solutions for overcoming obstacles

  • Maintain accurate time records

The Requirements

  • Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or business

  • 2-5 years’ work experience either in an insurance company or an outsourcing company doing healthcare processes (eg claims, enrolment)

  • Previous benefits or insurance experience a plus

  • Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)

  • Experience with data entry, validation and manipulation (advanced Excel skills are essential)

  • Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose

  • Ability to ask the right questions and seek help where appropriate

  • Sense of accountability; owning one’s work and taking pride in it

  • Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate

  • Structured problem solving and analytical thinking

  • Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition

  • Strong client service orientation

  • Strong client relationship, interpersonal and team skills

  • Proficiency in English required, good written and communication skills

  • Able to work shift hours

The Company

Willis Towers Watson is a leading global advisory, broking and solutions

company that helps clients around the world turn risk into a path for growth.

With roots dating to 1828, Willis Towers Watson has 40,000 employees serving

more than 140 countries. We design and deliver solutions that manage risk,

optimize benefits, cultivate talent, and expand the power of capital to protect

and strengthen institutions and individuals. Our unique perspective allows us

to see the critical intersections between talent, assets and ideas – the

dynamic formula that drives business performance. Together, we unlock potential.

Learn more at willistowerswatson.com.

Willis Towers Watson

is an equal opportunity employer

Willis Towers Watson is an equal

opportunity employer. All qualified applicants will receive consideration for

employment without regard to, among other things, race, color, religion, sex,

sexual orientation, gender identity, national origin, age, status as a

protected veteran, or disability.


Employment Opportunity: Know your rights at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

Unsolicited Contact: Any

unsolicited resumes/candidate profiles submitted through our web site or to

personal e-mail accounts of employees of Willis Towers Watson are considered

property of Willis Towers Watson and are not subject to payment of agency fees.

In order to be an authorized Recruitment Agency/Search Firm for Willis Towers

Watson, any such agency must have an existing formal written agreement signed

by an authorized Willis Towers Watson recruiter and an active working

relationship with the organization. Resumes must be submitted according to our

candidate submission process, which includes being actively engaged on the

particular search. Likewise, for our authorized Recruitment Agencies/Search

Firms, if the candidate submission process is not followed, no agency fees will

be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity



Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Taguig, Manila, PH

  • Date Posted:March 5, 2018