Customer Service (MT)

Description

MAIN JOB PURPOSE:

The Customer Service Executive will partner with CD, Distributors and Customers and initiate activities to foster rapport and drive operational improvement and efficiencies

JOB SUMMARY

• Work with Supply Planners to pre-empt problems and provide solutions on Customer, Supply, Demand other losses

• Coordinate with Supply Planning and Stock Management Teams to secure inventory for Customers. Check on-hand inventory versus customer orders and coordinate additional stock requirement should on-hand inventory be insufficient, especially in the event of foreseen stock outs and promotional item allocation for the duration of the promotional period

• Review of service level by category with the Supply Planning Team to track improvements in stock availability

• Monitor on-site availability (OSA) and provide analysis and opportunities to increase growth through higher OSA

• Work with Logistics Team to ensure high on-time deliveries to the customers

• Feedback to Logistics and Quality Teams any customer feedback on product quality

• Work with Accounts Receivable Team to ensure on-time collection and other cash application

• Define demand drivers, sources of data and causal relationships

• Work with Customer and WOM Teams to input promotions and other activities into the forecast

• Communicate all Customer activities in respective category S&OPs for discussion in DPMs

KEY REQUIREMENTS

• Bachelor’s degree holder, any relevant course

• Has strong command of English and Filipino language

• Has advanced know how in MS Office applications

• Has good interpersonal skills and stakeholder management background

• Willing to be assigned in BGC

Job: Supply Chain

Primary Location: Philippines-Philippines (Region Level)-Taguig-Bonifacio Stopover Corporate Center

Schedule: Full-time

Shift: Day Job

Unposting Date: May-17-2018

Req ID: 1800062C