Willis Towers Watson Flex Implem – Business Analyst in Taguig, Philippines

Flex Implem – Business Analyst

Date Posted: March 23, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


You will be required to gather and formally document client requirements and configure our benefits administration tool to these requirements. The role mainly requires ‘on the job’ training and, with this experience, we would expect you to grow into a full consultancy role. Occasional international travel may be required.

The Role

Performance Objectives: These relate to the Willis Towers Watson scorecard and objectives for the role


  • Responsible for the analysis and definition of the business and system requirements, recommends solutions to improve the clients’ business processes.

  • Communicates the business requirements and recommended solutions clearly to the project lead and client. Has a good understanding of what it takes to deliver quality solutions.

  • Ensures that business requirements are controlled in accordance with the agreed project scope.

  • Configures our benefits platform with the help of the configuration analyst and ensures that the configured solutions and other deliverable satisfy the business requirements of our clients.

  • Develops test plans to test the configuration and reviews deliverable/output. Ensures conformance of deliverable to agreed business needs of the clients.

  • Creates technical documentation and functional user documentation.

  • Trains users on the system and provides on-going technical support.

  • Identifies and raises risks and issues related to business needs and the team’s capability to meet these in a timely manner.

  • Assists Project Manager in determining work effort and scheduling.

  • Ensures that assigned tasks are accomplished within the planned and agreed work duration.

  • Tracks the project status and communicates status of deliverable to the project manager or lead consultant, or to client as appropriate.

  • Ensures that accomplishments and work hours are accurately accounted for in Oracle and in weekly status reports.

  • Assists in improving standardized work processes, tools, and methodologies that help us improve our quality of service and profitability.

  • Creates simple up to complex SQL queries to extract data from database


  • Participates in learning programs to optimize performance and development to support individual career paths in alignment with GBC Flex goals.

  • Conducts training to consultants and clients on process tools, systems and practices.

  • Establishes and maintains close relationship with Benefits and Broker Consultants and team members across the region.

  • Provides full visibility to the team on work progress and impediments, effectively utilizing team resources to meet service requirements


  • Communicates effectively with project teams.

  • Builds confidence to be able to undertake client roles

  • Where necessary, attends team or client meetings to gain exposure as directed by Team Leads.

  • Develops strong relationship with peers and project teams.

  • Ensures that clients’ business expectations are aligned with commitment at all times.


  • Undertakes activities as per agreed on Project Timeline and budget

  • Provide regular updates to Senior Consultant on the status of plan of work

The Requirement

  • Bachelor’s degree in Computer Science, Engineering, Management Information Systems or related area

  • At least two years of relevant work experience

  • Experience or training in web-based applications and tools.

  • Experience with test plan creation, testing procedures and test plan execution is an advantage.

  • Experience in the Financials, Human Resources or Benefits domain areas is preferred, but not required.

  • Strong verbal and written communication skills in English

  • Ability to work on “virtual” teams with members from different geographic areas

  • Ability to multi-task, and able to deliver to project deadlines.

  • Self-motivated and ability to remain focused on assigned projects.

  • Committed to quality and continuous improvement.

  • Strong critical thinking, attention to detail, and problem solving skills are essential. A proven track record of accomplishments and academic achievement are equally important.

  • Hands-on experience working with database systems for at least 2 years

  • Ability to write complex SQL queries to extract information from Database


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Taguig, Manila, PH

  • Date Posted:March 23, 2018