Willis Towers Watson Global Benefits Management Analyst in Taguig, Philippines

Global Benefits Management Analyst

Date Posted: March 5, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


The Global Benfits Center (GBC) is a group within the Human Capital and Benefits (HCB) that provides high quality and efficient international benefits support on both a global, regional and local level. Work performed within the Center includes global benefits database management, global and regional benefits coordination, reporting and consolidation, benchmarking, contract renewal analysis and benefit review support.

The Role

As an Analyst within the GBC Global Benefits Management (GBM) team, you will contribute as part of a team involved in a number of activities to support global and regional coordination of benefits for our global and regional clients while maintaining their benefits databases.

The ideal candidate has entry project management, business knowledge, critical problem solving and client interaction skills and detail oriented. Preferably, candidates have a background on global benefits and brokerage work.

The candidate will have the opportunity to:

  • Develop the technical knowledge of benefits plans around the world

  • Understand and support global and regional projects

  • Develop data, process and project management skills

Key Activities

  • Perform the following core GBM activities:

  • Sales

  • Gather initial pricing assumptions and support pricing requests


  • Manage local broker transition kick-off (notify of appointment, request local team contact, manage contact list, and set up emails and internal/ external meetings/ calls)

  • Set up internal and external client tools

  • Set up client billing codes

  • Request global and local client documentation (signed Scope of Works and Broker of Record Letters)

  • Monitor GBC implementation mailbox

Data Management

  • Gather, assess, upload and track client plan documents

  • Populate benefit plan design and contract / financial data into inventory tools

  • Assess and complete missing data gaps in inventory tools

Project Management

  • Update and manage project management trackers

  • Ensure renewal kick-off calls/meetings are set up

  • Pre-renewal and post- renewal activities

  • Track client Service Level Agreements – Global and Local

  • Monitor client mailbox


  • Run reports from Willis Towers Watson inventory tools

  • Customize quarterly benefits update presentation for clients’ countries

  • Assist with global or regional benefits management financial and plan reporting


  • Commission payment tracking and reconciliation with Finance

  • Client budget management and monthly time report

  • Manage content on internal Willis Towers Watson team sites

  • Other Client Projects

  • Assist with benchmarking, initial plan design and benefit review projects

  • Multi-national pooling analysis support

System Support

  • Manage user listing in the data inventory database

  • Manage global member eligibility data feed tracker to monitor timely compliance of brokers, elevate compliance issues with regional resources and take action with local files if necessary

Performance Objectives

Client Focus

  • Work with the client teams and team leader to ensure that each task is completed on time and meets quality standards

  • Respond to all requests and communications effectively and efficiently

  • Follow professional excellence standards and agreed processes to deliver high quality results based on Stakeholder requirements

  • Monitors project progress, developing solutions for overcoming obstacles

  • Manages own time effectively, meets deadlines, completes work assigned by others in a timely and efficient manner, recognizes when deadlines may be at risk and keeps others informed

  • Operational Excellence and Innovation

  • Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients

  • Increase efficiency within client teams by identifying client’s objectives and ways to improve processes

  • Perform data validation and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes

  • Significant attention to detail and excellent data manipulation skills

  • Provide input on products, process improvements and professional excellence standards

  • Demonstrates knowledge on the suite of Willis Towers Watson’s tools and MS Office


  • Build relationships internally and collaborate effectively on teams both in the office and virtually across regions

  • Work in an effective way with colleagues in other Willis Towers Watson offices

  • Make progress on skill such as project management, communication skills and other developmental areas

  • Accepts accountability in a group, works effectively with differing styles and shows respect of others opinions Clients

  • Financial/Business KPIs

  • Meet productivity goals

  • Maintain accurate time records

  • Contribute to meet the KPI for each client

The Requirements

  • Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or business

  • Proficiency in English required, proficiency in one additional language preferred

  • Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)

  • Strong written and verbal communication skills; ability to ask the right questions and seek help where appropriate

  • Strong client service orientation

  • Structured problem solving and analytical thinking

  • Continuous improvement mindset – Increasing task efficiency and effectiveness with each product or service repetition

  • Working within tight deadlines; balancing time across multiple, simultaneous projects that may involve different procedures and project team members

  • Collaboration with global and regional teams, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate

  • Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/ accuracy for the designated purpose

  • Experience with data validation and manipulation in data management tools

  • Previous benefits or insurance experience a plus

The Company

Willis Towers Watson is a leading global advisory, broking and solutions

company that helps clients around the world turn risk into a path for growth.

With roots dating to 1828, Willis Towers Watson has 40,000 employees serving

more than 140 countries. We design and deliver solutions that manage risk,

optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us

to see the critical intersections between talent, assets and ideas – the

dynamic formula that drives business performance. Together, we unlock potential.

Learn more at willistowerswatson.com.

Willis Towers Watson

is an equal opportunity employer

Willis Towers Watson is an equal

opportunity employer. All qualified applicants will receive consideration for

employment without regard to, among other things, race, color, religion, sex,

sexual orientation, gender identity, national origin, age, status as a

protected veteran, or disability.


Employment Opportunity: Know your rights at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

Unsolicited Contact:


unsolicited resumes/candidate profiles submitted through our web site or to

personal e-mail accounts of employees of Willis Towers Watson are considered

property of Willis Towers Watson and are not subject to payment of agency fees.

In order to be an authorized Recruitment Agency/Search Firm for Willis Towers

Watson, any such agency must have an existing formal written agreement signed

by an authorized Willis Towers Watson recruiter and an active working

relationship with the organization. Resumes must be submitted according to our

candidate submission process, which includes being actively engaged on the

particular search. Likewise, for our authorized Recruitment Agencies/Search

Firms, if the candidate submission process is not followed, no agency fees will

be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity



Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Taguig, Manila, PH

  • Date Posted:March 5, 2018