3M SAP PI Developer / Support Analyst (GSC Philippines) in Taguig, Philippines

At 3M, we apply science in collaborative ways to improve lives daily. With $30 billion in sales, our 90,000 employees connect with customers all around the world.

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas.

Here, you can apply your talent in bold ways that matter.

Job Description:

  • Resolve application related incidents escalated from the Operational Command Center and Service Desk teams, as well as automated alerting from SAP Solution Manager

  • Review and approve technical specifications for PI interfaces to ensure adherence to PI standards

  • Perform PI development according to Agile methodology to enhance/create interfaces to support business needs

  • Monitor integrated processes and supporting platforms using SAP Netweaver Administration, SAP Netweaver PI Monitoring, and SAP Solution Manager configuration and monitoring tools

  • Communicate and work with support users as necessary to resolve application errors

  • Escalate incidents, as necessary, to the appropriate team or vendor, while actively retaining ownership of the incident on behalf of the users. Notify users of resolutions.

  • Seek opportunities to develop and maintain knowledge of business processes, application functionality, configuration and administrative activities

  • Help with regular reviews and analysis of incident management data to highlight causes of frequent or high impact failures and suggest preventative action

  • Recommend operational continuous improvement opportunities, service efficiency initiatives, and business process improvement to better serve business needs

  • Meet agreed upon service levels and budgetary guidelines defined in the Service Level Agreement

  • Provide operational support, working to ensure production systems and devices are online and available; this includes non-business hours on-call support

  • Design and Develop PI Interfaces that meets quality and technical standards, as well as functional/technical requirements

  • Make recommendations on functional and technical improvements to the application

Basic Qualifications

  • Bachelor’s degree or higher from an accredited institution

  • 3 years of development and support experience using SAP PI 7.0 or higher

Preferred Qualifications

  • Fast learning and well developed analytical thinking, design thinking and problem solving skills

  • Experience in working in an global environment

  • Experience with configuration aspects of PI including Basis

  • 3+ years experience in Java development

  • Strong technical skills in all areas of PI including: PI Integration Builder, PI Enterprise Service Builder, PI System Landscape Directory, NetWeaver Administrator, NetWeaver Development Studio, and Runtime Workbench

  • Full understanding of PI mapping techniques, including user defined functions, and PI Adapter configuration including JMS, JDBC, web service, SOAP, HTTP, REST, IDoc, RFC, and Proxy objects

  • Knowledge of XML, XSLT, web service standards

  • Knowledge of PI infrastructure architecture

  • Experience with deploying PI across an enterprise

  • Knowledge and understanding of software development and testing methodologies

  • Knowledge and understanding of operational support processes (e.g. ITIL)

  • Experience using HP Service Mangement or similar tool

  • Strong customer relationship skills

  • Effectively participate in virtual, global and distributed teams

  • Comfortable with ambiguity, active inquiry skills, strong written communication skills

  • Strong troubleshooting and technical analysis skills

  • Must be able to work non-traditional hours as needed

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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3M is science applied to life.

At 3M, we are in your cell phone. We are in your car. We are at your doctor’s office. You are never more than 10 feet from a 3M product.

3M helps make it possible for many other companies to do what they do.

At 3M, we produce a mind-bending 55,000 products. Our technology expertise started over 100 years ago with ceramics, turning minerals into sandpaper. This expertise has grown to span 46 technology platforms, with thousands of products and applications.

Our scientists are experts at combining our core technologies to invent a surprising range of products. Our people and our products reshape the way we live our lives every day.

From celebrating new ideas to uncovering fresh uses for tried and true products, 3M solves problems for people, for communities and customers around the world.