3M Sharepoint Service Desk Support Analyst (GSC Philippines) in Taguig, Philippines

At 3M, we apply science in collaborative ways to improve lives daily. With $30 billion in sales, our 90,000 employees connect with customers all around the world.

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas.

Here, you can apply your talent in bold ways that matter.

Job Description:

  • Accepting web tickets and providing technical assistance following established procedures and guidelines.

  • Routing more advanced problems outside of established guidelines or scope to the appropriate support group.

  • Utilization of the Knowledge Base to ensure all documented solutions are applied, following the established documentation standards, and provide feedback for necessary updates to the database.

  • Acquiring and maintaining knowledge of relevant IT services/ application offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.

  • Identifies problems and opportunities for improvement with components or processes used to deliver IT solutions.

  • Flexibility to adapt to schedules within same shift or to a different shift in case required.

  • SharePoint Functional Development and QA activities as needed

  • PowerApps, Microsoft Flow (Workflow Tool), SharePoint

Basic Qualifications

  • Bachelor’s degree or higher from an accredited institution and a minimum of 1 year SharePoint Functional Development Experience

  • Functional knowledge of Microsoft Office and Office 365 suite.

  • 90 % Proficient in English (Written and oral).

  • At least 2 years of experience working on a technical support environment

  • Excellent listening and communication skills, customer service and interpersonal skills.

  • Fast learning and well developed analytical thinking and problem solving skills.

  • Demonstrated tolerance of ambiguity, self-motivation and flexibility to adapt to a changing environment

Preferred Qualifications

  • Bachelor’s degree or Associate’s degree in Information Technology and/or Information Systems or other related discipline.

  • Experience in PowerApps Development

  • Experience in Microsoft Flow Development

  • Experience with creating/maintaining Excel Macros/Visual Basic

  • Technical and /or functional knowledge of Lotus Notes.

  • Advanced technical knowledge in Office 365 and One Drive for Business.

  • Advanced technical knowledge of SharePoint permissions (includes breaking hierarchy)

  • Able to maintain SharePoint permissions using Active Directory Groups and SharePoint Groups

  • Proficient in Spanish, Portuguese will be considered a plus.

  • Experience in manual QA Testing

  • Experience with automated QA Testing a plus

  • Working knowledge of iOS mobile phone and iPad.

  • Working knowledge of IE 11 Browser, Chrome Browser, Edge Browser

  • Intermediate to advanced knowledge on Networking, Share Point and Remote connectivity, including VPN and Citrix.

  • Excellent interpersonal, written and team collaboration skills

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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3M is science applied to life.

At 3M, we are in your cell phone. We are in your car. We are at your doctor’s office. You are never more than 10 feet from a 3M product.

3M helps make it possible for many other companies to do what they do.

At 3M, we produce a mind-bending 55,000 products. Our technology expertise started over 100 years ago with ceramics, turning minerals into sandpaper. This expertise has grown to span 46 technology platforms, with thousands of products and applications.

Our scientists are experts at combining our core technologies to invent a surprising range of products. Our people and our products reshape the way we live our lives every day.

From celebrating new ideas to uncovering fresh uses for tried and true products, 3M solves problems for people, for communities and customers around the world.