Citi CBNA - GCG - Service Banker (Makati) in Philippines

  • Primary Location: Philippines,Central Luzon,Makati

  • Education: Bachelor's Degree

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17085366


Job Purpose:

Responsible for servicing and maintaining strong relationships with Citi customers, resolving customers’ queries and decreasing financial risk (anti-money laundering activities)

Key Responsibilities:

  • Service Citi customers in account opening, account maintenance and service transactions on our consumer products and services.

  • Support Relationship Managers in process, compliance and system consultation.

  • Perform regular self- assessment on compliance and ensure proper documentation of all transactions to be ready for audit at all times.

  • Develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer needs.


Experience/Technical skills:

  • At least 1 year experience in branch frontline service.

  • Knowledge of banking products and services as well as exposure to investment products and process would be an advantage.

  • Proficient in Microsoft applications.

Personal Skills:

  • Good communication and interpersonal skills.

  • Strong team player with good relationship management skills and problem-solving skills.

  • Meticulous and organised.