Citi CBNA - GCG - Teller (Makati) in Philippines
Primary Location: Philippines,Central Luzon,Makati
Education: Bachelor's Degree
Job Function: Customer Service
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18000045
Provides accurate Citibanking services to customers and to perform prudent financial transaction and cash handling activities
Performs financial transaction over the counter that includes encashment, deposits, withdrawal, remittance, etc.
Handles customer enquiries and refers leads to appropriate distribution channels; attend to and resolve ‘quick kill’ queries when necessary
Provides information on bank products and services and identifies cross-selling opportunities
Provide currency information and perform foreign exchange
Exercises care and diligence in the course of duty for detection of counterfeit notes and TCs, forgery, fraudulent transaction, money laundering, etc.
Balances general ledger, e.g. tallies physical cash and system statement daily.
Posts correct entries and verify customer information prudently and accurately
Assist in the analysis of customer trends to enhance sales and service management process, e.g. generate daily Manual Initiated Statistics (MIS)
Captures image and index of every transaction
IT Skills: Microsoft Applications (Excel, Word, Outlook)
Verbal Reasoning: ability to understand and draw accurate conclusions from written or verbal information e.g. identify key facts quickly
Calculation: ability to add, subtract, divide and multiply numbers quickly and accurately, which is critical to tasks involving calculations and estimation, as well as auditing and checking the numerical work of others
Checking: ability to compare information quickly and accurately which is critical to ensuring the quality of work
Strong team player with good relationship management skills and problem-solving skills
Meticulous and organized