Citi CBPS Customer Solutions Officer in Philippines

  • Primary Location: Philippines,Central Luzon,Makati

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Rotating

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17079064


  • Provide ‘world-class’ service excellence to Citi clients by offering consistent telephone banking experience

  • Attend to both inbound & outbound telephone calls in accordance with the standard operating procedures

  • Processing of Online banking transactions which include financial entries & data maintenance

  • Identify sales opportunities to further enhance Citi's client relationships

CBPS may assign candidates to different business based on candidate profile, available openings & business need. Applicant must be willing to work in Bonifacio Global City.


  • Has work experience in an international BPO / Call Center setting

  • High School grad with 1 year BPO experience also welcome to apply

  • Above Average English Communication Skills

  • Amenable working on shifts, holidays, weekends & overtime

  • Applicants should be Filipino citizens or hold relevant residence status

In accordance with the requirements of the Data Privacy Law of 2012, be advised that pursuing your application with Citi you would need to submit information that may contain personal data. If you do not agree to providing any personal information to Citi, please do not proceed any further and refrain from providing any personal data herein.

Pursuing your application for employment will mean you are willing to provide any personal data or information relative thereto. Continuing also expresses that you are giving consent and in agreement to the processing, profiling and sharing of your personal data and information for the purpose of determining you’re qualifications for any position in Citibank, N.A. Philippine Branch (Citibank), Citibank N.A. Regional Operating Headquarters (ROHQ), Citigroup Business Process Solutions Pte. Ltd., Philippine Branch (CBPS), Citicorp Financial Services and Insurance Brokerage Philippines, Inc. (CFSI), or any other entity directly or indirectly owned or controlled by Citigroup Inc. in the Philippines (collectively, “Citi”), as well as for the implementation and administration of Citi’s employment policies and processes. This consent covers any personal data as well as personal data of family members, references, beneficiaries, authorized signatories or representatives, and other individuals (collectively, “Relevant Individuals”) whose information you will provide.

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