Wyndham Worldwide Day Drive Outbound Call Center Operator in Philippines

Day Drive Outbound Call Center Operator


At Wyndham Vacation Resorts Asia Pacific, it is all about our customers and our people! This opportunitywill see you providing support to our continued growth with a focus on our Call Centre team based out of Clark, in the Philippines.


  • Responsible for setting appointments, utilizing the lead sources assigned by the Supervisor.

  • Ensuring that the set appointment meets the set qualification criteria and has the appropriate directions to the designated showroom.

  • Responsible for meeting the hourly allocated targets for appointments, as set by the Supervisor.

  • Responsible for providing quality customer service to our potential clients.

  • Responsible for following all Wyndham Vacation Resorts Asia Pacific Policies and Procedures as set by Management.

  • Responsible for coming to work in a timely manner, according to work schedule.

  • Responsible for being courteous and respectful to co-workers.

  • Responsible for meeting production requirements as set by the Phone Room Manager

  • Ensure that all reasonable directions given with regards to health and safety are followed, to not willfully place at risk the health and safety of yourself or any person in the workplace and to not willfully or recklessly interfere with or misuse anything provided for health and safety.

  • Display innovation through inspiring, creating and improving processes and products.

  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise

  • Any other duties as may be reasonably requested by management


What are we looking for?

  • Previous telesales experience preferred however not essential.

  • Ability to focus attention for extended periods of time

  • Exceptional telephone manner that is professional, friendly and clear.

  • Committed to provide excellent customer service at all times

  • Be detailed, accurate and thorough.

  • Possess a positive, can do attitude with the ability to self motivate.

  • Ability to learn and use scripts.

  • Ability to learn objection handling.

  • Skilled in controlling a phone conversation.

  • Ability to maintain and exceed production requirements

  • Ability to maintain an upbeat work relation with Co-workers

  • Good time management skills.

  • Likes to work in a fast paced environment.

  • Ability to set and meet individual and group goals.

  • Ability to effectively present information and respond to questions from groups of managers, co-workers, and clients.

Job: Marketing

Primary Location: Philippines

Employee Status: Regular

Schedule: Full-time

Organization: Wyndham Vacation Resorts Asia Pacific

Job Posting: Feb 22, 2018, 3:00:17 AM

Requisition ID: 1716906

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.